Insurance Claims Made Quick and Easy
What to Do in the Event of a Claim?
Auto Claims
1. Call the police if:
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​ Someone is hurt.
​ You feel the other driver may be guilty of a criminal code offence such as drunk driving.
​ If there is significant property damage.
​ Your vehicle is not driveable.
2. Collect information and photos
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​ Use your phone to take images of the Driver’s License, Vehicle Ownership and Insurance Card.
​ Make sure the names of the driver, owner, insurance company and policy number are readable.
​ Take pictures of vehicles and damage.
​ Record the date, time and location of the accident.
3. Contact nearest collision reporting center within 24 hours
If there are injuries or there is more than $5,000 in combined damage.
​ London 1001 Brydges Street, London, ON 7:00 AM-11:00 PM 519-659-4300
​ Locate a Collision Reporting Center
4. Report the Claim to your Insurance Company
​ Contact Our office at 519-657-5500 or 1-877-463-5500 (Monday – Thursday 9:00 AM-5:00 PM, Friday 9:00 AM-4:00 PM).
For after-hours Claims Assistance, contact your Insurance Company directly:
​ Aviva 1-866-692-8482
​ Economical 1-800-607-2424
​ Gore 1-800-265-8600
​ Facility 1-866-864-1112
​ Intact 1-866-464-2424
​ Usborne and Hibbert 1-877-235-0350
For a Home or Business Claims
​ Report to the police or fire department, if necessary.
​ Contact our office at 519-657-5500 or 1-877-463-5500 (Monday – Thursday 9:00 AM-5:00 PM, Friday 9:00 AM-4:00 PM).
​ For after-hours claims assistance, contact your insurance company directly:
​ Economical 1-800-607-2424
​ Gore 1-800-265-8600
​ Aviva 1-866-692-8482
​ Intact 1-866-464-2424