Claims

Call Centre

What to do in the event of a claim

Follow the steps below, you may also download our app to help with the process http://meritgroup.ca/contact-us/mobile-apps

Auto Claims

Call the police if;
- someone is hurt
- you feel the other driver may be guilty of a criminal code offence such as drunk driving
- if there is significant property damage
- your vehicle is not driveable
Collect information and photos
- Use your phone to take images of Drivers License, Vehicle Ownership and Insurance Card. Make sure names of the driver, owner, insurance company and policy number are readable
- Take pictures of vehicles and damage
- Record date, time and location of the accident
Contact nearest collision reporting center within 24 hours
- If there are injuries or there is more than $2,000 in combined damage
  London 1001 Brydges Street, London, ON 7am-11pm 519-659-4300
  https://www.londonpolice.ca/en/services/Collision-Reporting.aspx
  Locate a Collision Reporting Center http://www.collision-reporting-centre.com/collision_reporting_centre/
Report the Claim to your Insurance Company
- Contact Our office 519-657-5500 or 1-877-463-5500 (Monday – Thursday 9am-5pm, Friday 9am-4pm)
  or
  For after hours Claims Assistance, contact your Insurance Company directly
  Aviva 1-866-692-8482
  Economical 1-800-607-2424
  Gore 1-800-265-8600
  Guarantee 1-888-998-1872
  Intact 1-866-464-2424
  Perth 1-800-607-2424
  Facility 1-866-864-1112

For a Home or Business Claims